Healthcare Leaders: Is Your BHAG as Humbling as El Capitan?

shutterstock_66127849At the recent Healthcare Analytics conference in Salt Lake City, Good to Great author and leadership guru Jim Collins, who coined the term Big Hairy Audacious Goal (BHAG), inspired us with an amazing story of grit and determination. He recounted how seven years earlier, big wall rock climber Tommy Caldwell asked him, “What if your BHAG is not actually attainable?”

Caldwell wanted to free climb El Capitan’s Dawn Wall, a steep rock face with extreme pitches and hardly any vertical cracks (which climbers wedge hands and feet into to help them ascend). Read more

Developing the Strategy

shutterstock_254677891RI International (formerly Recovery Innovations) is strengthening its core mission with a clear vision and road-map.

“Disturbative” and “Deep Change.” These were the two key words that fifteen members of the RI International leadership team considered as we convened for a two-day Strategic Planning Retreat last month to focus on the future vision of the organization.

The first concept, an amalgamation of “disturbing” and “informative,” was coined by a team member to capture the essence of the climate in which specialty behavioral healthcare organizations find themselves in 2015. Read more

Psychiatric Boarding: One State’s Journey to Recovery

2015-03-08_20-42-46Ask any group of behavioral health leaders about their recent personal experiences with Emergency Departments (EDs), and you will invariably hear complaints about waiting. I have queried audiences a number of times and the common word uniting their complaints is always “hours.” We can all empathize. Over the years my wife and/or I have been in the ED on numerous occasions with one of our two boys, and an hours-long wait in a waiting room with a sick child is painful. Several hours can seem like an eternity.

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Igniting Hope with Recovery Education

2015-03-05_5-42-40Nelson Mandela believed the catalyst for a better future was learning. “Education is the most powerful weapon which you can use to change the world.” Equipped with the right tools, the disenfranchised and disabled become engaged and empowered. Hope is ignited.

In behavioral health, recovery education opens an individual’s eyes to recognize potential beyond the despair of a limited life; giving courage and creating possibilities. Read more

Zero Suicide Goes to… Washington?

shutterstock_62264485Let’s dream for a moment. It’s early 2016 and the Get Ready for Hillary campaign is storming the country. In a press conference, her running mate announces a bold and innovative healthcare initiative that will comprise an important component of the Clinton platform. It’s a call for Zero Suicide, a pledge to replicate the success of Dr. Ed Coffey’s team at the Henry Ford Health System in Detroit, Michigan. Innovative pilots in Arizona, New York, Texas, and Tennessee are cited. Read more

Assembling the Team

3192224-x_menRecovery Innovations is hiring senior executives!

Hannibal Smith’s favorite catch phrase was, “I love it when a plan comes together.” But, the plan only got figured out in each and every episode of The A-Team because first, there was a great group putting their minds and efforts together.

Today’s equivalent is the super hero team. In the juggernaut Marvel series The Avengers, an unlikely group of individuals with a diverse set of special skills come together for a bigger purpose. Read more

Improving Performance with the Balanced Scorecard (and the King)

2015-02-03_17-02-18It’s been said that frameworks are a dime a dozen… but you have to have one. Prior to 1990, many businesses focused their measurement on finance alone, which tended to discourage continuous improvement and innovation. These companies lacked a systemic model.

In 1992, the Harvard Business School devised the four quadrant Balanced Scorecard, “a fast but comprehensive view.” Instead of isolating a single issue to the potential detriment of other important factors, the Balanced Scorecard sought to integrate four key perspectives: Read more