Improving Performance with the Balanced Scorecard (and the King)

2015-02-03_17-02-18It’s been said that frameworks are a dime a dozen… but you have to have one. Prior to 1990, many businesses focused their measurement on finance alone, which tended to discourage continuous improvement and innovation. These companies lacked a systemic model.

In 1992, the Harvard Business School devised the four quadrant Balanced Scorecard, “a fast but comprehensive view.” Instead of isolating a single issue to the potential detriment of other important factors, the Balanced Scorecard sought to integrate four key perspectives: Read more