Category Archives: Quality Management

Psychiatric Boarding: One State’s Journey to Recovery

Ask any group of behavioral health leaders about their recent personal experiences with Emergency Departments (EDs), and you will invariably hear complaints about waiting. I have queried audiences a number of times and the common word uniting their complaints is … Continue reading

Posted in Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management, Recovery Innovations | Tagged , , , , , , , , , , , , , | Leave a comment

Igniting Hope with Recovery Education

Nelson Mandela believed the catalyst for a better future was learning. “Education is the most powerful weapon which you can use to change the world.” Equipped with the right tools, the disenfranchised and disabled become engaged and empowered. Hope is … Continue reading

Posted in Clinical Care, Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management, Recovery Innovations, Suicide Care | Tagged , , , , , , , , , , , , , | 2 Comments

Improving Performance with the Balanced Scorecard (and the King)

It’s been said that frameworks are a dime a dozen… but you have to have one. Prior to 1990, many businesses focused their measurement on finance alone, which tended to discourage continuous improvement and innovation. These companies lacked a systemic … Continue reading

Posted in Clinical Care, Crisis Systems, Outcomes Dashboards, Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management | Tagged , , , , , , , , , , , , , , | Leave a comment

Avoid Crisis Not Top Ten… Join #NatCon15

In the last few years, nearly a dozen US states have determined it was time to end the “Not Top Ten.” This decision is leading to an investment of hundreds of millions with a new level of expectation for psychiatric … Continue reading

Posted in Clinical Care, Crisis Systems, Health & Wellness, Outcomes Dashboards, Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management, Suicide Care | Tagged , , , , , , , , , , , , , , , | Leave a comment

Spreading a Different Courage

Think back to this time last year. A little story was lurking somewhere behind Kim Kardashian breaking the internet. We simply weren’t paying it much attention. In fact, the “little story” was only the largest Ebola epidemic in human history, … Continue reading

Posted in Clinical Care, Crisis Systems, Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management, Suicide Care | Tagged , , , , , , , , , , , , , | 1 Comment

America Shrugs: A Glimpse into the Future of Suicide

In order to catch a glimpse of the future of suicide prevention, perhaps it would be helpful to visit the past, a time when our nation was first complacent, then went to war. So many deaths of people in the … Continue reading

Posted in Clinical Care, Outcomes Dashboards, Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management, Suicide Care, Uncategorized | Tagged , , , , , , , , , , , , , , | Leave a comment

Historic Summit Celebrating Lived Experience (San Francisco)

In “Silver Linings Playbook,” Pat Solitano talks about his friend Tiffany with his psychiatrist. He questions whether he, like Tiffany, can like “that [‘shameful’] part” of himself along with all the other parts. “Can you?” Dr. Jones asks. “You’re really … Continue reading

Posted in Clinical Care, Crisis Systems, Peers & Recovery, Performance Improvement, Quality Improvement, Quality Management, Suicide Care | Tagged , , , , , , , , , , , , , , , | 1 Comment