Improving Performance with the Balanced Scorecard (and the King)

2015-02-03_17-02-18It’s been said that frameworks are a dime a dozen… but you have to have one. Prior to 1990, many businesses focused their measurement on finance alone, which tended to discourage continuous improvement and innovation. These companies lacked a systemic model.

In 1992, the Harvard Business School devised the four quadrant Balanced Scorecard, “a fast but comprehensive view.” Instead of isolating a single issue to the potential detriment of other important factors, the Balanced Scorecard sought to integrate four key perspectives: Read more

Avoid Crisis Not Top Ten… Join #NatCon15

In the last few years, nearly a dozen US states have determined it was time to end the “Not Top Ten.” This decision is leading to an investment of hundreds of millions with a new level of expectation for psychiatric crisis services; crisis stabilization facilities, crisis respite, mobile crisis and high-tech crisis call centers.

What is the “Not Top Ten?” On Super Bowl Sunday, it’s easy to think about the plays that made SportsCenter for the wrong reasons. Read more

America Shrugs: A Glimpse into the Future of Suicide

shutterstock_54460900 (1)In order to catch a glimpse of the future of suicide prevention, perhaps it would be helpful to visit the past, a time when our nation was first complacent, then went to war.

So many deaths of people in the prime of life… and yet “America simply shrugs.” This was last week’s hard-hitting USA Today article on suicide, but it sounds a lot like something that could have been written about cancer…back in 1943. Read more

The Crisis Call Center Hub

In 2013, Virginia State Senator Creigh Deeds told CNN that he was alive for just one reason: to work for change in mental health. Just a week earlier, his son “Gus” stabbed him 10 times and then ended his own life by suicide. This happened only hours after a mental health evaluation determined that Guss needed more intensive services, but unfortunately, he had to be released from custody before the appropriate services could be found. Read more